Terms and Conditions
1. Introduction
Thank you for visiting The Wooden Play Den, these Terms and Conditions list will apply between you and The Wooden Play Den. Please read them carefully before making a purchase. These terms do not affect your statutory rights.
Buy purchasing through this website, you as the buyer agree to purchase the items requested in the way that they are described on the website. There may be some variation due to the handmade nature of some of the toys, however largely this will be highlighted where significant variations apply. The seller (The Wooden Play Den) commits to providing the toys purchased. If for any reason the goods are not available or provided then a refund will be issued after 30 days.
2. Order
Orders can be submitted to The Wooden Play Den via our website www.thewoodenplayden.co.uk. Once you have completed the checkout section you will receive an email confirming your order details. To enable you to order online you will have to provide information to us. The information you provide must be accurate to enable us to process your order.
All prices are quoted in £ sterling and include VAT where applicable.
3. Payment
Payment online can be made via Debit or Credit Card or via a Paypal account. All Payments are managed by Paypal or World Pay; however you do not need a Paypal account to order. Simply enter your Credit or Debit Card details at the Checkout.
4. Packaging
Whenever possible we use recycled packaging. This ensures that we can keep the delivery costs to a minimum and conserves resources.
It is of vital importance that your items arrive with you safely and we aim to package everything to ensure that this is the case; however we cannot foresee problems with the postal service. Therefore, if your package does not arrive to your satisfaction please contact us immediately.
5. Delivery
Delivery Charges are to the UK only, we do not dispatch to international addresses.
We aim to dispatch within 48 hours of receiving your order.
Express Delivery - depending on the weight of your parcel and areas we will use Royal Mail first class post or DPD.
Standard Delivery - depending on your area we will use Roya Mail second class post or Hermes tracked courier. Please allow 10 working days for delivery due to postal conditions.
Our delivery charges are for UK addresses only.
We aim to offer a fair delivery price which ranges from £1.50 - £5.99 and offer FREE DELIVERY on all orders over £50. We do not charge extra for packaging.
If you are local to us, then you may choose to click and collect your purchase. Items can be collected from Newport, Shropshire. Please email me once you have placed your order to confirm your pick up location.
Once your order has been delivered any discrepancies or damages must be notified by email within 3 days.
6. Description of goods
Our aim is to provide a useful description of the products available to purchase. Our Product Reviews section aims to give more detail and opinion; however the buyer accepts responsibility for judging the suitability of the product for the buyer's required purpose. Age suitability will be shown in the product description in line with the British Standards for Toy Safety. Hand made items may differ slightly in detail from those illustrated on the site, as they are individually made.
All descriptions, illustrations and product names are the property of The Wooden Play Den. No permission is given for the use of any of the above.
We are able to provide recommendations for toys based on your requirements. Please contact us via email [email protected] to discuss further. There is no charge or obligation for this service.
7. Right to Cancel
If you are not satisfied with any purchase, you are able to cancel your order up to 14 days after receiving your goods. Simply email [email protected]. A refund for the value of the toys will be given if your items are returned unused and in its original packaing. If you parcel has already been posted, then postal charges are not refundable and you will have to pay for the return of the item.
If in the unlikely event that you receive a faulty item, a replacement item will be sent or a full refund given. Postal charges will be refunded by The Wooden Play Den. Please retain proof of posting when returning items to us.
8. Offers and Discounts
From time to time The Wooden Play Den may offer discounts and special offers to customers. If you would like to be made aware of these offers, please sign up to our newsletter from the homepage www.thewoodenplayden.co.uk. Details will not be passed on to third parties.
Discount codes will need to be entered at the checkout stage.
9. Privacy
The buyer acknowledges that the seller may retain and use the buyer's details provided with this order.
We will not pass on your details to any other company or individual! We will protect your privacy, and your details will remain confidential.
If you have any questions/comments about our privacy policy, please email [email protected]
10. Website Content
While The Wooden Play Den strive to provide an error-free website, the information on this website may contain typographical errors or inaccuracies. We cannot guarantee that all contents herein are 100% accurate and / or complete, including prices, product information, production specifications and product compatibility. As such we reserve the right to correct errors in prices as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website. Your statutory rights are reserved.